American Tourister offers worldwide warranty and service of all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. American Tourister with its locally established service centres across the world, facilitates you to avail service or warranty from any location in the world. To seek service, you can visit any brand outlet or you can connect with local service centre with the help of contact information shared below.
Please either return your product at your expense to your place of purchase or contact American Tourister for further assistance. Please keep your receipt as proof of purchase as this will authenticate this product’s warranty. American Tourister products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this American Tourister product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, American Tourister will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, American Tourister requires that you use only an approved American Tourister service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Center anywhere in the world, click here. Please do not send your Product directly to American Tourister, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Center in the world. However, you are responsible for all costs of getting the Product to any such Service Center including, but not limited to the cost of packaging, shipping and applicable taxes.
For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. The Service Center will determine whether or not the problem is covered by American Tourister’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at American Tourister’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, American Tourister will substitute a comparable American Tourister product. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.
This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.